Refund Policy
 
Effective Date: June 26, 2026
This Refund Policy explains how Levarus Solutions Private Limited ("Levarus," "we," "us," or "our") handles payments, cancellations, and refunds in connection with our Salesforce implementation, support, licensing/reselling, and related consulting Services. This Policy applies to clients engaged through a signed proposal, Statement of Work ("SOW"), Master Services Agreement ("MSA"), or purchase order with Levarus.
Because our Services are professional, project-based, and customized to each client's requirements (rather than off-the-shelf retail products), refunds are handled differently from standard consumer goods purchases, as described below.
1. Nature of Our Services
Levarus provides:

• Salesforce implementation, configuration, and customization services.

• Post go-live support and managed services.

• Salesforce license reselling.

• Related consulting services across Tableau, Oracle FLEXCUBE, SAP, and other technology platforms.

Each engagement is governed by its own SOW, MSA, or purchase order, which sets out the specific scope, deliverables, fees, payment milestones, and any engagement-specific refund or cancellation terms. Where the terms of a specific SOW or MSA conflict with this general Refund Policy, the terms of that signed agreement will prevail.
2. Project-Based and Time & Materials Engagements
For implementation, customization, and consulting engagements billed on a fixed-fee or milestone basis:

• Fees are typically invoiced upon completion of agreed milestones or phases as defined in the SOW.

• Amounts invoiced for work already performed or deliverables already completed and accepted are non-refundable.

• If a project is terminated by the client before completion, Levarus will invoice for all work performed up to the date of termination, and any advance payments will be reconciled against actual effort delivered; any unused balance, if applicable under the SOW, will be refunded within a reasonable period.

For engagements billed on a time-and-materials basis, fees reflect actual hours/resources delivered and are non-refundable once the corresponding work has been performed and reported.
3. Salesforce License Reselling
Where Levarus facilitates the purchase or renewal of Salesforce licenses on behalf of a client:

• License fees are generally subject to Salesforce's own terms, billing cycles, and cancellation/refund policies, which Levarus passes through to the client.

• Levarus's service/facilitation fees associated with license procurement, once the licensing transaction has been processed, are generally non-refundable.

• Clients should review the specific licensing agreement and Salesforce's order form terms applicable to their purchase.

4. Support and Managed Services
For ongoing post go-live support, managed services, or retainer-based engagements billed monthly, quarterly, or annually:

• Fees for the then-current billing period in which support has already been delivered are non-refundable.

• Cancellation of an ongoing support arrangement requires written notice as specified in the applicable SOW or MSA (commonly 30 days unless otherwise agreed), and unused pre-paid balances for periods not yet rendered may be refunded or credited at Levarus's discretion, in accordance with the signed agreement.

5. Advance Payments and Deposits
Where a client has made an advance payment or deposit prior to project kick-off:

• If Levarus is unable to commence the engagement due to reasons attributable to Levarus, the advance payment will be refunded in full, unless otherwise agreed.

• If a client cancels prior to kick-off after providing an advance payment, Levarus may retain a reasonable portion of the advance to cover costs already incurred (e.g., resource allocation, planning, documentation), with the remainder refunded, as specified in the relevant SOW.

6. How to Request a Refund
To request a refund or raise a billing dispute, please contact your Levarus project or account manager, or write to us at the email address below, including your project/SOW reference number, invoice number, and the reason for your request. We aim to acknowledge refund requests within 5 business days and resolve them within a reasonable period thereafter, subject to review of the applicable agreement.
7. Method and Timing of Refunds
Approved refunds will be processed using the same payment method originally used by the client, where feasible, or via bank transfer. Refund timelines may vary depending on banking processes and the client's country of payment, and Levarus is not responsible for delays caused by banks or payment processors.
8. Taxes and Statutory Charges
Refunds, where applicable, will be net of any taxes, duties, or statutory charges (such as GST in India) that cannot be reversed or recovered by Levarus from the relevant tax authority.
9. Changes to This Policy
We may update this Refund Policy from time to time. The version posted on this page, along with the "Effective Date," reflects the policy currently in force for new engagements; existing signed SOWs/MSAs will continue to be governed by the refund terms in force at the time they were signed, unless both parties agree otherwise.
10. Contact Us
For refund or billing-related queries, please contact:
Levarus Solutions Private Limited Olympia Technology Park, Level 5, Fortius Block, Guindy, Chennai – 600 032, India
Email: info@levarus.com Website: www.levarusforce.com GSTN: 33AAFCL2161F1ZX