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AI POWERED DIGITAL CUSTOMER ONBOARDING FOR BANKS ON SALESFORCE
Levarus AI Digital Customer Onboarding is an AI-powered customer onboarding software for banks, built natively on Salesforce. Open accounts in minutes with AI document OCR, automated KYC and AML screening, real-time sanctions checks, adverse media screening, an agentic AI assistant and instant core banking CIF creation — on web, branch and mobile.
ABOUT LEVARUS AI DIGITAL ONBOARDING
What is AI-Powered Digital Customer Onboarding for Banks?
Levarus AI Digital Customer Onboarding is an intelligent customer onboarding banking platform designed and built by Levarus Solutions, a Salesforce Summit (Platinum) Partner. It turns slow, paper-heavy account opening into a guided, zero-touch customer onboarding journey — from the first CRM lead to a live customer information file (CIF) in your core banking system, with enterprise-grade Salesforce security, role-based access and real-time dashboards.
Every step of retail and corporate customer origination is covered: CRM-driven task queue, automatic duplicate check, AI passport OCR with automated ID extraction and validation, a 16-step guided journey, document checklist with AI verification, automated KYC and AML screening, blacklist and real-time sanctions checks, AI adverse media screening, automated risk scoring, AI recommendation, officer approval, instant CIF creation and an automatic welcome kit. Whether you run a digital bank, a retail bank or a corporate bank, this AI customer origination platform removes drop-offs and back-office delays.
ONE PLATFORM. LEAD TO CIF.
AI OCR, automated KYC/AML, sanctions, adverse media, approvals and core banking CIF creation, natively on Salesforce
AI ONBOARDING CAPABILITIES
16-Step Guided AI Onboarding Journey on One Salesforce Platform
Lead intake, duplicate check, AI document OCR, AI validation, conversational AI assistant, automated KYC, AML, sanctions and adverse media screening, risk scoring, approval, instant CIF creation, welcome kit, mobile digital onboarding, remote officer assist, SLA dashboards and an integration hub — all connected in one AI digital account opening solution for banks.
CRM TASK QUEUE
CRM-Driven Task Queue & Lead-to-Onboarding Intake
Leads flow straight from Salesforce CRM, the mobile app and branch channels into a shared Free Tasks queue. Officers acquire an application in one click, see its priority, process name, reference number, current stage and SLA status, and move retail and corporate customer origination forward without re-keying data.
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Free Tasks, My Tasks and Completed queues
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Retail, corporate and digital retail origination processes
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Priority, stage and SLA status on every application
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Leads flow in straight from Salesforce CRM
DUPLICATE CHECK & AI OCR
Automatic Duplicate Check & AI Document OCR for Bank Account Opening
Before an application opens, an automatic uniqueness check screens existing and previously declined parties so the same person is never onboarded twice. The officer or customer then uploads a passport or national ID and AI document OCR reads and extracts every field in seconds — name, date of birth, gender, document number, nationality, birth place, issue date and expiry — ready for review.
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Duplicate check against existing and declined parties
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AI passport OCR and national ID extraction
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Side-by-side view of entered vs OCR-captured values
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Zero manual typing — fields auto-populated
AI VALIDATION & AI ASSISTANT
AI Validation Agent & Conversational AI Assistant for Bank Officers
An AI validation agent checks every OCR-captured field against the application and returns a clear pass or fail report before data is saved. The built-in AI assistant — a generative AI copilot for bank branch officers — is grounded in the application data: ask in plain English to update a title, set an occupation or summarise the application, and the form updates instantly.
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Automated ID extraction and validation
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Pass / fail report with overwrite warnings
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AI copilot grounded in application data
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Plain-English commands update the form instantly
AUTONOMOUS KYC & AML
Automated KYC, AML, Blacklist & Real-Time Sanctions Screening
At the KYC step the platform runs AI automated KYC and AML screening through integrated KYC engines such as Siron KYC, plus a real-time automated sanctions check across internal negative lists, fraud and mule accounts, wilful defaulters, UN Security Council, OFAC SDN and PEP databases. Each watchlist returns hits, fuzzy-match threshold, result and response time, with a full audit trail.
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Siron KYC and AML screening integration
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UN Security Council, OFAC SDN and PEP watchlists
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Fraud, mule account and wilful defaulter lists
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Fuzzy matching with an auditable result
HOW STRAIGHT-THROUGH PROCESSING WORKS
Straight-Through Processing from Lead to CIF
Customer data captured once by AI OCR flows through validation, KYC, AML and sanctions screening, risk scoring and approval into the core banking system automatically. Levarus AI onboarding creates the CIF and accounts in your CBS, emails the welcome kit and closes the task — zero-touch customer onboarding with fewer errors and no back-office delays.
ADVERSE MEDIA & RISK SCORING
AI Adverse Media Screening & Automated Risk Scoring
AI adverse media screening scans global news and enforcement sources for fraud, money laundering, terror financing, bribery and corruption, tax evasion and sanctions breach. An AI relevance filter dismisses false positives — a different date of birth, a different father's name or positive coverage — and returns a confidence score and an automated risk rating for every customer.
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Global news and enforcement sources
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AI relevance filter removes false positives
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Six financial-crime risk categories scored
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Confidence score and low / medium / high risk rating
APPROVAL & CIF CREATION
AI Recommendation, Officer Approval & Instant Core Banking CIF Creation
A one-page Review & Submit summary shows basic details, signatures, relationships, education, employment, financial profile and documents. The AI recommendation guides the decision, the officer approves in one click, and the platform creates the customer CIF instantly in the core banking system — Oracle FLEXCUBE or any CBS — then emails the welcome kit automatically.
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One-page review and submit summary
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AI recommendation for the approving officer
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Instant CIF and account creation in core banking
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Welcome kit emailed automatically
MOBILE DIGITAL ONBOARDING
Self-Service Mobile Digital Onboarding with AI Passport OCR
Customers open the onboarding link sent by the bank, see the required documents upfront and complete onboarding in about five minutes, end to end. They snap or upload the passport on their phone, details are extracted automatically, and they review and confirm — the application then lands straight in the officer queue.
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Secure onboarding link sent by the bank
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Required documents shown upfront
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Snap-and-extract OCR on mobile
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About five minutes, end to end
ASSISTED DIGITAL ONBOARDING
Assisted Digital Onboarding with Remote Officer Assist
With assisted digital onboarding software for banks, no applicant is left alone. One tap on Ask Officer opens a live chat, and the officer sees the customer's application in real time, guides them field by field and helps upload documents — conversational AI plus human help that stops drop-offs.
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Ask Officer live chat from the mobile journey
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Officer sees the application live
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Guided document upload and review
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Fewer abandoned applications
DASHBOARDS & SLA
Onboarding Dashboard, SLA Monitor & Escalations
Managers track total, free, in-process and completed tasks, SLA health, breaches, escalations, time with customers and Ask Officer analytics on a live onboarding dashboard. The SLA Monitor lists every customer, process, stage, owner, SLA due time and time left, so no customer waits days.
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Live KPIs for onboarding operations
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SLA health: on track, breached, escalated
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Tasks by stage and time by customer
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Automatic SLA escalations
COMMUNICATION
Integration Hub for KYC, Core Banking & Multiple Systems
The Integration Hub shows every connected interface — Salesforce CRM, Siron KYC, blacklist search, adverse media, core banking (CBS), mail server, OCR engine and AI validation — with live status, average response time, calls, uptime and an event stream. Auto-retry keeps straight-through processing running.
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Salesforce CRM, KYC and core banking connectors
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OCR engine and AI validation services
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Live status, response times and uptime
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Event stream with auto-retry
COMPLIANCE & SECURITY
Compliance, Audit Trail & Bank-Grade Security on Salesforce
Every action, screening result and approval is recorded against the application for regulators and auditors. Built on Salesforce, the platform inherits enterprise-grade security, role-based access, sharing rules and configurable approval workflows for retail and corporate onboarding.
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Full audit trail for KYC and AML decisions
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Role-based access and approval hierarchies
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Salesforce enterprise-grade security
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Reports ready for Tableau and CRM Analytics
AGENTIC AI WORKFLOW
Agentic AI Onboarding, Configured Without Code
AI agents handle OCR, validation, screening and recommendations while configurable Salesforce flows route every application to the right officer, approver and system automatically — for retail, corporate and digital retail origination.
LEAD TO CIF
The Complete Customer Origination Lifecycle in One Platform
Capture, verify, screen, approve, create and welcome your customers without switching systems. Every stage shares the same customer record on Salesforce.
MOBILE & OMNICHANNEL
Onboarding on Web, Branch & Mobile — Banking in Your Pocket
Built on Salesforce, Levarus AI Digital Customer Onboarding works on web, tablet and mobile. Customers self-onboard on their phone while officers work from the branch or back office on the same application, with instant notifications at every stage.
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Mobile self-onboarding with AI OCR
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Ask Officer live chat
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Branch-assisted onboarding
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Status notifications at every stage
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Save, resume and submit anytime
Why Levarus AI Onboarding?
Salesforce Native
Onboarding, CRM, KYC and customer 360 on one secure Salesforce platform with Agentforce-ready AI, workflows, reports and mobile access built in.
Core Banking Ready
Instant CIF creation with Oracle FLEXCUBE and other core banking systems, plus KYC, AML, sanctions, adverse media and mail server integrations.
Summit Partner Built
Designed, implemented and supported by Levarus certified Salesforce and banking consultants, from discovery to go-live and beyond.
AI ONBOARDING VS TRADITIONAL ACCOUNT OPENING
Why AI-Powered Digital Onboarding Wins
Traditional account opening means paper forms, manual data entry, separate screening tools and days of waiting. Levarus AI Digital Customer Onboarding combines AI OCR, automated KYC and AML screening, agentic AI assistance and core banking integration on one Salesforce platform — cutting onboarding from days to minutes.
How We Implement AI Digital Onboarding
We map your onboarding journeys, KYC and AML policies, document rules, risk scoring and approval hierarchies into a clear solution blueprint.
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Onboarding journey workshops
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KYC, AML and risk policies
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Approval matrix and roles
Discover & design
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We configure the 16-step journey, document checklists, AI OCR, AI validation, screening rules, dashboards and notifications on your Salesforce org.
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Journey and document checklist setup
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AI OCR and validation tuning
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Dashboards and SLA rules
Configure the platform
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We integrate core banking, KYC, blacklist, sanctions, adverse media, mail server and mobile channels through the Integration Hub.
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Core banking CIF integration
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KYC, AML and watchlist APIs
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Mobile and CRM channels
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Integrate & test
We train officers, run a pilot, go live and provide hypercare and continuous improvement.
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Officer training and adoption
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Pilot and parallel run
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Post go-live support
Go live & support
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AI Digital Customer Onboarding FAQs
AI-powered digital customer onboarding uses AI document OCR, automated KYC and AML screening, real-time sanctions checks, agentic AI assistants and core banking integration to open bank accounts digitally in minutes instead of days. Levarus AI Digital Customer Onboarding delivers this natively on Salesforce, from the first CRM lead to instant CIF creation in the core banking system.
Levarus AI customer onboarding software includes a CRM-driven task queue, automatic duplicate check, AI passport and ID OCR, AI validation, a conversational AI assistant, a 16-step guided journey, document checklist with AI verification, automated KYC, AML, blacklist, sanctions and adverse media screening, automated risk scoring, AI recommendation, officer approval, instant CIF creation, automatic welcome kit, mobile self-onboarding, remote officer assist, SLA dashboards and an integration hub.
The customer or officer uploads a passport or national ID. AI document OCR reads and extracts name, date of birth, gender, document number, nationality, birth place, issue date and expiry in seconds, shows entered versus OCR-captured values side by side, and an AI validation agent returns a pass or fail report before the data is saved. There is no manual typing.
Yes. At the KYC step the platform runs AI automated KYC and AML screening through integrated engines such as Siron KYC, and screens the customer against internal negative lists, fraud and mule accounts, wilful defaulters, UN Security Council, OFAC SDN and PEP databases. Every result is stored with a full audit trail.
Yes. Real-time automated sanctions checks run inside the onboarding journey, with fuzzy matching, a configurable match threshold, hit counts and response times for every watchlist, so compliance teams no longer wait for next-day batch screening.
AI adverse media screening scans global news and enforcement sources for fraud, money laundering, terror financing, bribery and corruption, tax evasion and sanctions breach. An AI relevance filter dismisses false positives such as a different date of birth or positive coverage, and returns a confidence score and risk rating.
Screening results, adverse media findings and application data are combined into an automated risk score (low, medium or high). The AI recommendation then guides the approving officer, and higher-risk customers can be routed for enhanced due diligence.
Zero-touch customer onboarding means customer data is captured once by AI OCR and flows through validation, screening, risk scoring and approval into the core banking system automatically. Levarus creates the CIF and accounts, emails the welcome kit and closes the task without re-keying data — true straight-through processing for account opening.
Yes. The built-in AI assistant is a generative AI copilot for bank branch officers, grounded in the application data. Officers ask in plain English to update fields, set values or summarise the application, and the form updates instantly.
Yes. Customers open the onboarding link sent by the bank, see the required documents upfront, snap their passport for OCR on mobile and complete onboarding in about five minutes. With Ask Officer, a live officer can join the chat and see the application in real time — assisted digital onboarding without a branch visit.
Levarus AI onboarding creates the CIF instantly in Oracle FLEXCUBE and other core banking systems through APIs, and integrates with KYC engines, blacklist and sanctions services, adverse media providers, mail servers and Salesforce CRM through the Integration Hub.
Before an application opens, an automatic uniqueness check screens existing and previously declined parties. Fraud and mule account lists, wilful defaulter lists and AI fraud detection signals are checked during screening, reducing onboarding fraud.
Yes. AI agents handle intake, OCR, validation, screening and recommendations, while configurable Salesforce flows route each application to the right officer, approver and system. Officers stay in control of the final approval.
Timelines depend on the number of journeys, products and integrations. A typical implementation runs through discovery and design, platform configuration, core banking and KYC integration, testing, officer training and go-live, followed by hypercare. Book a demo to get a plan for your bank.
Levarus Solutions is a Salesforce Summit (Platinum) Partner and Oracle FLEXCUBE implementation partner serving banks globally. We design, implement and support AI digital customer onboarding on Salesforce, including core banking integration, KYC/AML screening and mobile onboarding.
