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BEST SALESFORCE AGENTFORCE IMPLEMENTATION PARTNER & AI AGENT CONSULTING
Levarus Force is a Salesforce Summit (Platinum) Partner and one of the best Agentforce implementation partners and Salesforce Agentforce consulting companies worldwide. We design, build, test and deploy autonomous Agentforce AI agents for customer service, sales, marketing, commerce, banking and employee service, grounded in your trusted CRM data with Data 360 and the Einstein Trust Layer, for large banks, large corporates, hotels and retail enterprises.
ABOUT LEVARUS FORCE AGENTFORCE PRACTICE
Why Levarus Force is the Best Agentforce Implementation & Consulting Partner
Levarus Force is the Salesforce practice of Levarus and a Salesforce Summit (Platinum) Partner and Tableau Summit (Platinum) Partner delivering Salesforce Agentforce implementation, Agentforce consulting and AI agent development services. Our certified Agentforce specialists, Salesforce architects and AI engineers combine deep Salesforce platform expertise with Agent Builder, Agent Script, the Atlas Reasoning Engine, Prompt Builder, Data 360 (Data Cloud), MuleSoft, Slack and Tableau skills to build trusted, autonomous AI agents that resolve cases, qualify leads, personalise campaigns and automate employee requests 24/7.
We have implemented Salesforce for large banks, large corporates, hotels and retail entities across the UAE, USA, Canada, India, Mauritius, Papua New Guinea, Africa and Europe. From Agentforce for Service, Sales, Marketing and Commerce to Agentforce for Financial Services, hospitality and retail, Levarus Force is the Agentforce implementation partner that turns AI ambition into measurable business outcomes: lower cost to serve, faster resolution, higher conversion and happier customers and employees.
AUTONOMOUS AI AGENTS. EVERY TEAM.
Service, sales, marketing, commerce, banking and employee AI agents on Salesforce Agentforce 360, delivered by one Salesforce Platinum partner
LEVARUS FORCE AGENTFORCE SERVICES
End-to-End Salesforce Agentforce Implementation & Consulting Services
Agentforce strategy and readiness assessment, AI use-case discovery, Agentforce implementation, custom AI agent development with Agent Builder and Agent Script, Agentforce for Service, Sales, Marketing and Commerce, Agentforce for Financial Services, Agentforce Voice, Data 360 (Data Cloud) grounding, MuleSoft and MCP integration, Einstein Trust Layer governance, Testing Center, Agentforce Observability, Slack AI agents, change management, training and managed Agentforce support.
AGENTFORCE IMPLEMENTATION
Salesforce Agentforce Implementation & Custom AI Agent Development
As an Agentforce implementation partner, Levarus Force designs, builds and deploys autonomous AI agents on the Salesforce Agentforce 360 platform. We define agent roles, topics, instructions and actions, connect them to Flows, Apex, Prompt Builder templates and MuleSoft APIs, ground every answer in your CRM and Data 360 data, and configure guardrails, escalation rules and human handoff so your Agentforce agents act accurately and safely from day one.
What our Agentforce implementation covers:
- Agentforce readiness assessment and use-case roadmap
- Agent Builder topics, instructions, actions and Agent Script
- Prompt Builder templates, Flows, Apex and API actions
- Testing Center, deployment and Agentforce Observability
AGENTFORCE FOR SERVICE
Agentforce Service Agent: 24/7 AI Customer Service on Salesforce
Agentforce Service Agent replaces rigid chatbots with conversational AI agents that understand intent, look up orders, accounts and cases, take action and resolve customer requests on web, mobile, WhatsApp, email and voice, around the clock and in multiple languages. Levarus Force implements Agentforce for Service Cloud and contact centres so routine queries are resolved instantly and complex cases are escalated to human agents with a full summary.
- Autonomous case resolution and case deflection
- Order status, returns, refunds and appointment booking
- Knowledge-grounded answers in multiple languages
- Seamless escalation to live agents with case summaries
AGENTFORCE FOR SALES
Agentforce SDR & Sales Coach: AI Agents That Grow Pipeline
Agentforce for Sales gives every sales team digital teammates that never sleep. The Agentforce Sales Development (SDR) agent nurtures inbound leads, answers product questions and books meetings, while Agentforce Sales Coach role-plays deals and gives personalised feedback. Levarus Force configures Agentforce on Sales Cloud to qualify leads, update opportunities, draft emails, prepare account research and keep your pipeline moving.
- Autonomous lead nurturing, qualification and meeting booking
- Sales Coach role-play and deal-specific feedback
- Opportunity updates, call summaries and next best actions
- Quote, renewal and account research automation
AGENTFORCE FOR MARKETING & COMMERCE
Agentforce for Marketing Cloud & Commerce Cloud
Agentforce for Marketing creates campaign briefs, audience segments, emails and customer journeys in minutes and optimises them continuously, while Agentforce for Commerce acts as a personal shopper and merchant assistant. Levarus Force connects Agentforce with Marketing Cloud, Commerce Cloud and Data 360 so every campaign, product recommendation and offer is personalised in real time.
- Agentforce Campaign Optimizer and journey creation
- Audience segmentation with Data 360
- Personal shopper and guided selling agents
- Product recommendations and merchant assistant
HOW AGENTFORCE WORKS
From Trusted Data to Autonomous Action with the Atlas Reasoning Engine
When a customer or employee asks a question, the Agentforce Atlas Reasoning Engine interprets the intent, selects the right topic, breaks the request into smaller tasks, evaluates each step and plans the best actions. The agent retrieves grounded context from Salesforce CRM, Data 360 and external systems through MuleSoft APIs and MCP, executes Flows, Apex and API actions, and returns an accurate, policy-compliant response through the Einstein Trust Layer on web, mobile, WhatsApp, voice, Slack or inside Salesforce, with a human in the loop whenever needed.
AGENTFORCE FOR FINANCIAL SERVICES
Agentforce for Banking: AI Agents for Banks & Financial Institutions
Levarus Force has implemented Salesforce for large banks, and we bring that banking expertise to Agentforce for Financial Services. Our banking AI agents answer balance and transaction queries, guide digital customer onboarding and KYC, pre-fill loan applications, handle card disputes and prepare relationship managers for client meetings, all with audit trails, guardrails and human handoff designed for regulated industries.
- Banking customer service and dispute agents
- Relationship manager meeting prep and summaries
- Loan origination, onboarding and KYC assistance
- Integration with Oracle FLEXCUBE and core banking
AGENTFORCE FOR HOTELS & RETAIL
Agentforce for Hospitality, Hotels & Retail Brands
Hotels and retail entities use Agentforce to deliver concierge-level service at scale. Levarus Force builds guest service agents that handle reservations, modifications, room requests, loyalty queries and upsells, and retail AI agents that track orders, process returns, recommend products and support store associates, connected to your PMS, POS, e-commerce and loyalty platforms.
- Hotel reservation, concierge and guest service agents
- Loyalty, upsell and personalised offers
- Retail order tracking, returns and exchanges
- Store associate and merchandising assistants
AGENTFORCE FOR EMPLOYEES
Agentforce Employee Agents for HR, IT and Operations
Agentforce is not only for customers. Levarus Force builds employee AI agents in Slack, Microsoft Teams and Salesforce that answer HR policy questions, process leave requests, automate onboarding, reset passwords, resolve IT help desk tickets and assist field service technicians, freeing your workforce from repetitive tasks. Our own AI-powered Levarus HRMS & Payroll on Salesforce shows how agents transform employee service.
- HR policy answers, leave and onboarding automation
- IT help desk ticket resolution and access resets
- Field service scheduling and work order updates
- Agentforce in Slack for every employee
AGENTFORCE VOICE & OMNICHANNEL
Agentforce Voice, WhatsApp, Chat, Email & Contact Centre AI
Deliver the same intelligent AI agent on every channel. Levarus Force deploys Agentforce across web chat, mobile apps, WhatsApp, SMS, email, Experience Cloud portals and Agentforce Voice for natural, human-like phone conversations, integrated with Service Cloud Voice and your contact centre so customers never repeat themselves.
- Agentforce Voice for IVR and contact centres
- WhatsApp, SMS, web chat and in-app messaging
- Experience Cloud customer and partner portals
- Omni-Channel routing with human agent handoff
DATA 360 & AGENT ANALYTICS
Data 360 (Data Cloud), Tableau & Agentforce Observability
AI agents are only as good as the data behind them. Levarus Force unifies structured and unstructured data from every system in Salesforce Data 360 (Data Cloud), builds vector search and retrieval-augmented generation (RAG) for accurate answers, and measures agent performance with Agentforce Observability, agent analytics and Tableau dashboards.
- Data 360 unified profiles and real-time grounding
- RAG, vector search and knowledge ingestion
- Agentforce Observability and Agent Optimizer
- Tableau dashboards for resolution, CSAT and ROI
INDUSTRIES
Agentforce for Banking, Large Corporates, Hotels & Retail
Levarus Force has implemented Salesforce for large banks, large corporates, hotels and retail entities, and we deliver industry-specific Agentforce solutions that understand your processes, terminology and regulations, from financial services to hospitality, retail, manufacturing and the public sector.
- Banks, credit unions, NBFCs, insurers and wealth managers
- Large corporates, manufacturing and professional services
- Hotels, resorts, travel and hospitality groups
- Retail, e-commerce and consumer brands
AGENTFORCE INTEGRATION
Integrate Agentforce with Oracle FLEXCUBE, ERP, Core Systems & MCP
Agentforce agents need to act on data across your enterprise. Levarus Force, also an Oracle FLEXCUBE implementation partner, connects Agentforce to Oracle FLEXCUBE and core banking, SAP, Oracle ERP, NetSuite, hotel PMS, POS, e-commerce, HRMS and document management systems using MuleSoft, Agentforce MCP support (Model Context Protocol), external services and secure APIs.
Real-time and batch integration, zero-copy Data 360 federation and API-led connectivity let your AI agents read, write and trigger actions safely in every system.
- Oracle FLEXCUBE, core banking and payment systems
- SAP, Oracle ERP, NetSuite and Microsoft Dynamics
- MuleSoft APIs, MCP servers and agent-to-agent (A2A)
SECURITY & TRUST
Enterprise-Grade AI Security with the Einstein Trust Layer
Every Levarus Force Agentforce implementation is built for trust. The Einstein Trust Layer provides secure data retrieval, dynamic grounding, PII data masking, toxicity detection, prompt defence, zero data retention with LLM providers and a full audit trail, while we configure agent permissions, sharing rules, field-level security, Salesforce Shield encryption, guardrails and human-in-the-loop approvals to meet banking, GDPR and data residency requirements.
AGENTFORCE LIFECYCLE
The Complete Agentforce Lifecycle with One Partner
Ideate, design, build, test, deploy, monitor and optimise your AI agents without switching vendors. Levarus Force manages the full Agentforce lifecycle, from AI strategy and use-case prioritisation to Agent Builder development, Testing Center validation, go-live, Agentforce Observability and continuous improvement through our managed Agentforce services.
AGENTFORCE EVERYWHERE
Agentforce in Slack, Mobile Apps and Customer Portals
Put AI agents where your people already work. Levarus Force deploys Agentforce in Slack, the Salesforce mobile app, Experience Cloud portals, your website and your own iOS and Android apps, so customers, employees and partners get instant answers and actions on any device.
- Agentforce in Slack channels and direct messages
- Salesforce mobile app for iOS and Android
- Embedded agents on websites and mobile apps
- Customer and partner self-service portals
- Secure access with SSO and MFA
Why Levarus Force for Agentforce?
Salesforce Platinum Partner
Certified Salesforce and Agentforce consultants with successful Salesforce implementations for large banks, large corporates, hotels and retail entities across four continents.
Industry Domain Depth
Banking, financial services, hospitality and retail process expertise, with Oracle FLEXCUBE implementation experience in-house for deep core system integration.
AI & Agentforce Experts
Agentforce, Agent Builder, Data 360, MuleSoft, Tableau and Slack specialists, plus our own AI-powered products built on the Salesforce platform.
AGENTFORCE VS TRADITIONAL CHATBOTS
Why Salesforce Agentforce Beats Traditional Chatbots
Traditional chatbots follow rigid decision trees, cannot take action and break when customers go off-script. Salesforce Agentforce AI agents reason with the Atlas Reasoning Engine, understand natural language, act on real CRM data, work across every channel 24/7 and escalate to humans with full context, delivering faster resolution, lower cost to serve and higher customer satisfaction.
How We Implement Agentforce
We assess your processes, data and channels to identify high-value Agentforce use cases and build an AI agent roadmap with clear ROI.
- Agentforce readiness and data assessment
- Use-case discovery and prioritisation
- Agent design, topics and guardrails
Discover & design
1
We build agents in Agent Builder, connect actions, ground them in Data 360 and integrate core systems with MuleSoft.
- Agent Builder topics and actions
- Prompt templates, Flows and Apex
- Data 360 and MuleSoft integration
Build & integrate
2
We test every agent in Testing Center with real-world scenarios, tune accuracy and enforce Einstein Trust Layer guardrails.
- Batch testing in Testing Center
- Accuracy, safety and tone tuning
- Pilot with real users
Test & trust
3
We launch, train your teams and continuously improve your agents with Agentforce Observability and managed services.
- Go-live and change management
- User training and adoption
- Monitoring and optimisation
Go live & optimise
4
Agentforce Implementation Partner FAQs
Levarus Force, the Salesforce practice of Levarus, is a Salesforce Summit (Platinum) Partner and one of the best Agentforce implementation partners and Agentforce consulting companies for banks, large corporates, hotels and retail brands. We provide end-to-end Agentforce strategy, implementation, custom AI agent development, Data 360, MuleSoft integration, testing and managed services, with delivery teams in India, UAE, USA and Canada.
Salesforce Agentforce (Agentforce 360) is Salesforce's platform for building and deploying autonomous AI agents that work alongside people. Agentforce agents use large language models, the Atlas Reasoning Engine and your trusted Salesforce and Data 360 data to understand requests, plan steps and take actions in service, sales, marketing, commerce and employee workflows, 24/7 across every channel.
An Agentforce implementation partner assesses AI readiness, identifies high-value use cases, designs agent topics, instructions and guardrails, builds actions with Flows, Apex, Prompt Builder and MuleSoft, prepares and grounds data in Data 360, tests agents in Testing Center, deploys them across channels, trains users and continuously monitors and optimises agent performance.
Levarus Force combines Salesforce Summit (Platinum) Partner status, certified Agentforce specialists, deep industry knowledge in banking, hospitality and retail, Oracle FLEXCUBE integration expertise and proven accelerators. We have implemented Salesforce for large banks, large corporates, hotels and retail entities across the UAE, USA, Canada, India, Mauritius, Papua New Guinea, Africa and Europe.
Agentforce uses the Atlas Reasoning Engine to interpret a request, choose the right topic, break it into tasks and plan actions. The agent retrieves grounded data from Salesforce CRM, Data 360 and connected systems, executes Flows, Apex or API actions, and responds through the Einstein Trust Layer, escalating to a human when a request falls outside its guardrails.
Traditional chatbots follow scripted decision trees and only answer predefined questions. Agentforce AI agents understand natural language, reason through multi-step requests, take real actions in Salesforce and other systems, use your knowledge and data, and hand off to humans with full context, so they resolve far more requests autonomously.
Popular Agentforce use cases include customer service case resolution, order and returns management, appointment scheduling, sales development and lead qualification, sales coaching, campaign creation, personal shopping, banking service and onboarding, hotel guest service, HR and IT help desk, and field service scheduling.
Yes. Agentforce for Financial Services provides AI agents that answer customer queries, support onboarding and KYC, pre-fill loan applications, handle disputes and prepare relationship managers for meetings, with audit trails, guardrails and human handoff for regulated industries. Levarus Force has implemented Salesforce for large banks and integrates Agentforce with Oracle FLEXCUBE and core banking.
Yes. Hotels use Agentforce for reservations, concierge requests, loyalty and upsell offers, while retailers use it for order tracking, returns, product recommendations and personal shopping. Levarus Force has implemented Salesforce for hotel and retail entities and connects Agentforce with PMS, POS, e-commerce and loyalty systems.
Yes. Agentforce runs on the Salesforce platform with the Einstein Trust Layer, which provides secure data retrieval, dynamic grounding, PII masking, toxicity detection, prompt defence, zero data retention with LLM providers and audit trails. Levarus Force adds role-based permissions, guardrails, Shield encryption and human-in-the-loop approvals.
A focused Agentforce pilot for one use case can typically go live in 4 to 8 weeks. A multi-agent programme across service, sales, marketing and employee channels usually runs in phases over 3 to 6 months, depending on data readiness, integrations and the number of agents. We provide a detailed plan after discovery.
Salesforce offers flexible Agentforce pricing, including consumption-based Flex Credits, per-conversation pricing and per-user licences, and Salesforce customers can start with Agentforce through Salesforce Foundations. Levarus Force helps you choose the right licensing model and builds a business case with expected ROI before you invest.
Agentforce uses Data 360 (Data Cloud) to ground AI agents in unified, real-time customer data and unstructured content such as knowledge articles, PDFs and emails through retrieval-augmented generation. Levarus Force sets up Data 360, data streams, vector search and zero-copy federation so your agents give accurate, personalised answers.
Yes. Agentforce can call external systems through MuleSoft APIs, Apex, external services, Model Context Protocol (MCP) and agent-to-agent connections. Levarus Force integrates Agentforce with Oracle FLEXCUBE, core banking, SAP, Oracle ERP, NetSuite, PMS, POS, HRMS and document management systems.
Levarus Force serves organisations worldwide from offices in Chennai, Dubai, New Jersey and Toronto, with implementations across the UAE, USA, Canada, India, Mauritius, Papua New Guinea, Africa and Europe, offering onsite, offshore and hybrid Agentforce delivery.
